Guarantee for products sold
Without prejudice to any commercial guarantee that SILVIO, S.L. may offer its customers, if you purchase the products as a consumer and user, SILVIO, S.L. shall be liable for any lack of conformity with the contract that becomes apparent within two years from their delivery. The guarantee does not cover defects caused by negligence, knocks, incorrect use or improper handling, incorrect installation, etc., or materials that have become worn through use. During the guarantee period, Silvio, S.L. reserves the right to request verification of the origin of the problem from an official technical service of the brand. If the defect is found to have been caused by misuse, the repair will be chargeable. In cases where the use of the guarantee is justified, the item will be repaired or replaced, or the price will be reduced or refunded, in accordance with the applicable law. www.calzadossilvio.com will process exchanges or returns provided that:
- Our Customer Service Department is notified in advance: This step is essential regardless of the reason for the return. You may do so by emailing ventas@calzadossilvio.com or calling us on +34 976 483 928. We will explain how to proceed with returning the item. Our telephone opening hours are 9:00 to 18:00, Monday to Friday.
- The item being returned must be correctly packaged for return. The packaging must be in perfect condition and include all its original accessories and instructions.
The suppliers who provide footwear to Silvio, S.L. use natural, high-quality materials in the manufacture of their products. Therefore, minor variations arising from the natural characteristics of the products (such as slight differences in colour or texture) compared with the appearance of the products on the website shall not be considered a lack of conformity for the purposes of applying the legal guarantee.
Following verification, and provided that the above conditions are met, Silvio S.L. will, as appropriate, repair or replace the item, reduce the price or terminate the contract; these procedures will be free of charge for the consumer and user. Silvio, S.L. is liable for any lack of conformity that becomes apparent within three years of delivery. The consumer or user must inform the seller of the lack of conformity within two months of becoming aware of it.