Guarantee of the products sold

Without prejudice to the commercial guarantee that SILVIO, S.L. may offer. to its customers, if you acquire the products as a consumer and user, SILVIO, S.L. will be liable for the faults of conformity with the contract of the products that are manifested within the period of Two years to count from the delivery of the same. In the warranty does not include deficiencies caused by negligence, blows, improper use or improper manipulations, incorrect installations, etc., or materials that are worn by use. During the warranty period, Silvio, S.l. reserves the right to request from an official technical service of the brand, a verification of the origin of the problem. In case of a defect caused by misuse, the repair will be billable. In those incidents that justify the use of the guarantee, the repair, replacement of the article, reduction or return will be chosen, in the legally established terms. will make changes or returns provided that:

  • Prior communication is given to our Customer Service: This step is essential whatever the reason for the return. You can do this by sending us an email to or by calling us by phone at 976 483 928 We will tell you how you can act for the return of the item. Our telephone service hours are from 9:00 a.m. to 6:00 p.m. from Monday to Friday.
  • The item to be returned must be properly packed for return. The packaging must be in perfect condition and keep all its accessories and instructions of origin.

The suppliers that supply footwear to Silvio, S.L. use natural materials in the manufacture of their products, of the highest quality, so that the small deviations that due to the natural characteristics of the products (such as small nuances of color or texture) may concur with respect to the appearance of the products on the web, shall not be understood as lack of conformity for the purposes of the application of the legal guarantee.

After the verification, and if the above conditions are met, Silvio S.L. will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user. Silvio, S.L. responds to the lack of conformity that manifests itself within a period of two years from delivery. The consumer or user must inform the seller of the lack of conformity within two months of becoming aware of it.